We believe in our products 100%. We are trying our best every day to make you happy and put a smile on your face using our service but we understand that our IPTV subscription plans can’t work perfectly for everyone all time. If you are not happy with your purchase or you have an issue that we are unable to solve which makes the system unusable, we are more than happy to provide a refund.
Please make a note of your transaction order ID with the subject: “Request for refund” and describe in your e-mail the issues you are facing and the reason for this request. For some reason, you have to send us proofs and we will send you proofs as well of our work and things we notice and have to show you too to explain our point of view and our decision better in more detail and more transparent.
We have a 30-day refund policy, which means you have 30 days to request a refund.
To be eligible for a refund, you must contact us before your subscription is over in case of 1 month Plans.
To start a refund, you can contact us at [email protected].
Please be patient after your refund has been processed or your request has been taken because it takes 2-3 days to settle the transaction first and later it takes 3-5 business days to reflect the credit on your Bank account/Card.
In case a user/customer can’t watch their IPTV subscription plan for 48 hours+ because Server Issue or any other problems caused by us and our end we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.
If you have any questions about our Refunds Policy please contact us